Thank you for shopping with Back Glass Pros. We value your satisfaction and aim to provide you with the best possible service. If you are not entirely satisfied with your purchase, we're here to help. Please review our return, refund, and exchange policy outlined below.
1. Returns
Eligibility: Items must be returned within 30 days of the delivery date to be eligible for a return. Items must be in their original condition, unused, and in their original packaging.
Process:
To initiate a return, please contact our customer service team at [support email or phone number] with your order number and reason for the return.
We will provide a return authorization and instructions for shipping the item back to us.
Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
For items damaged during shipping or defective, please include photos as evidence when contacting customer service.
2. Refunds
Processing Refunds:
Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 2-3 business days and will be issued to the original payment method.
Partial Refunds:
In some cases, only partial refunds are granted (e.g., items with obvious signs of use or missing parts).
Non-Refundable Fees:
Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
Eligibility: Exchanges are allowed for defective or damaged items or if you need a different size, color, or variation of the same product.
Process:
Contact customer service within 30 days of the delivery date to request an exchange.
If the item is no longer available, we will issue a refund or provide store credit.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue.
We will arrange for a replacement or issue a refund, including shipping costs.
5. Store Credit
In lieu of a refund, you may choose to receive store credit, which can be used on future purchases. Store credit does not expire and will be emailed to you in the form of a code.
6. Contact Us
If you have any questions about our return, refund, or exchange policy, please contact us:
Email: [support email]
Phone: [support phone number]
Address: [Your Store Address, Dallas, TX]
Thank you for choosing Back Glass Pros, We appreciate your business!
